Terms of Service

Effective Date: October 16, 2025
Last Updated: October 16, 2025

IMPORTANT NOTICE (U.S. Users)

SECTION 10 CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER. YOU MAY OPT OUT WITHIN 30 DAYS AS DESCRIBED IN SECTION 10.6.

1. Acceptance of Terms

These Terms of Service (“Terms”) are a legally binding agreement between Twined, Inc. (“Twined,” “we,” “us,” or “our”) and you, governing your use of our mobile application, website, and related services (the “Services”). By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

We may update these Terms. For material changes, we will provide notice (e.g., in-app, email, or push). A change is material if it meaningfully reduces your rights or increases your responsibilities. Material changes take effect 30 days after notice (or sooner if you accept earlier). If you do not agree, stop using the Services before the effective date. Section 10.11 governs changes to the arbitration agreement.

2. Eligibility and Account

2.1 Age. You must be 18+ to use the Services. We do not knowingly allow use by anyone under 18.

2.2 Registration. Register with a valid phone number and keep your information accurate. You consent to receive SMS or calls for verification and security. Standard carrier rates apply.

2.3 Security. You are responsible for safeguarding your account. Notify us immediately of unauthorized use.

2.4 One Account. One account per person. We may suspend duplicate accounts.

2.5 Recovery. If you lose phone access, you may recover via your recovery email and other verification. We are not responsible if you lose access to both.

2.6 Personal vs. Business Use. The Services are currently offered for personal, non-commercial use. Any business, organizational, or commercial use (including bulk/internal deployment or resale) requires a separate written agreement with Twined. Absent such an agreement, you must not use the Services for business purposes.

3. License & Intellectual Property

3.1 Your License to Use the Services. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license for personal, non-commercial use.

3.2 Our IP. The Services (software, models, interfaces, designs, text, graphics, trademarks, etc.) are owned by Twined or its licensors and protected by law. You may not: (i) copy, modify, distribute, sell, lease; (ii) reverse engineer except to the extent permitted by law; (iii) remove proprietary notices; (iv) use our marks without permission; (v) access to build a competing product; (vi) frame or mirror the Services except as expressly permitted; or (vii) bypass security controls. Automated access is prohibited unless and until Twined releases a developer API and you are bound by separate API terms.

3.3 Your Content; Operational & Improvement Licenses. You retain ownership of content you create, upload, or share (“User Content”).

  • Operational License. You grant Twined a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, cache, store, reproduce, transmit, process, adapt/format, display, perform, and create technical copies of User Content as necessary to operate, secure, support, and provide the Services (including abuse detection, troubleshooting, content moderation, and legal compliance). Limited human review may occur for these purposes under access controls and audit logging. We may engage vetted service providers acting on our instructions.

  • Improvement License (Model Development). Subject to your settings, you grant Twined a license to use User Content and derived embeddings to develop and improve models and features. You can opt out at any time in Settings. Operational processing continues if you opt out. We do not sell User Content or embeddings. We may use aggregated or de-identified data derived from User Content for analytics and improvement.

  • Deletion & Backups. When you delete content, we remove it from active systems and purge from backups on a rolling schedule (e.g., ≤90 days), subject to legal holds, fraud prevention, and safety obligations. Aggregated/de-identified data already created may be retained.

  • Your Promises. You have the rights needed to grant these licenses, and your User Content does not violate law or third-party rights.

3.4 AI-Generated Content. We do not claim ownership of outputs you generate. As between you and Twined, you may use outputs for any lawful purpose, subject to these Terms and third-party rights. Outputs may not be unique and may include material similar to content generated for others. You are responsible for your use of outputs.

3.5 Feedback. You grant Twined an irrevocable, perpetual, worldwide, royalty-free license to use and incorporate feedback without attribution or compensation.

4. Acceptable Use

Prohibited Content. No illegal, infringing, harmful, hateful, or exploitative content; no malware or spam; no impersonation or deception.

Prohibited Activities. Do not: (i) violate laws or these Terms; (ii) interfere with the Services; (iii) access accounts or systems without authorization; (iv) scrape, crawl, or automate access to the Services except as expressly permitted under separate API terms (when available); (v) reverse engineer beyond what law permits; (vi) circumvent security; (vii) create accounts for others without consent; (viii) resell access; (ix) overburden the infrastructure. Security testing requires our prior written authorization.

Third-Party Integrations. If you connect third-party services, you must follow their terms. We are not responsible for those services.

5. Moderation & Enforcement

We may (but are not obligated to) review, monitor, remove, restrict, or disable content or access at our sole discretion and without liability. Report issues in-app or at support@twined.ai. Remedies may include warnings, suspension, termination, content removal, law-enforcement referral, or legal action. You may appeal to legal@twined.ai; reinstatement is not guaranteed.

Effect of Termination. Your access to the Services ends immediately. We may retain or delete content per the Privacy Policy and §3.3. See §16 (Survival) for terms that remain in effect after termination.

6. Disclaimers & Availability

The Services are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, to the fullest extent permitted by law. We do not warrant accuracy, reliability, or uninterrupted operation; AI features may be inaccurate, offensive, biased, or unavailable; verify important information independently. Third-party links and services are not endorsed. We may modify, throttle, or discontinue features at any time.

6.1 Beta/Preview Features. Experimental; may change or stop without notice, with no support obligations.

6.2 Safety-Critical Use Restriction. The Services and any AI-generated outputs are not designed for safety-critical uses (including life support, medical diagnosis/treatment, aviation, nuclear facilities, emergency response, or other use where failure could lead to death, personal injury, or severe environmental/property damage). You must implement appropriate safeguards (human review, redundancy, fail-safes) if you choose to rely on the Services in high-risk contexts, and you assume all associated risk.

7. Limitation of Liability

7.1 Cap. To the maximum extent permitted by law, Twined’s total liability for all claims arising out of or relating to the Services or these Terms is the greater of USD $100 or the amounts you paid to Twined in the 12 months before the claim. This cap does not apply where prohibited by law, including for willful misconduct, fraud, or personal injury caused by negligence.

7.2 Exclusions. To the maximum extent permitted by law, Twined is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost data, loss of goodwill, business interruption, cost of substitutes, or damages from unauthorized access or AI output.

7.3 Essential Basis. These limits allocate risk and are an essential basis of the bargain.

8. Indemnification

You will indemnify and hold harmless Twined and its affiliates, officers, directors, employees, and agents from claims, damages, losses, costs, and fees (including reasonable attorneys’ fees) arising from: (i) your use or misuse of the Services or outputs; (ii) your User Content; (iii) your violation of law or third-party rights; or (iv) your breach of these Terms. We may assume control of the defense; you will cooperate. You may not settle without our written consent.

9. DMCA

We respect IP rights and process notices under the DMCA.

9.1 Notices. Send DMCA notices to our agent:

Include: (a) your signature; (b) identification of the copyrighted work; (c) identification of the infringing material and location; (d) your contact info; (e) a good-faith statement; and (f) a statement under penalty of perjury of your authority.

9.2 Counter-Notices. If your content was removed in error, send a counter-notice with: (a) your signature; (b) identification of the removed material and its location pre-removal; (c) a statement under penalty of perjury that it was removed by mistake or misidentification; (d) your name, address, phone; (e) consent to the federal court in your district (or District of Delaware if outside the U.S.); and (f) a statement accepting service from the original complainant. We may restore content after 10–14 business days unless the complainant files suit.

9.3 Repeat Infringers. We may terminate repeat infringers.

10. Dispute Resolution (U.S. Users)

10.1 Overview. Except for the disputes listed in 10.5, you and Twined agree to binding individual arbitration, not class actions or jury trials.

10.2 Informal Resolution. Before arbitration or suit, each party will try to resolve the dispute in good faith for 30 days. Start by emailing legal@twined.ai with your name, account phone number, contact info, description, and requested relief.

10.3 Arbitration & Rules. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules before a single arbitrator, with the Federal Arbitration Act governing. The arbitration will occur in your county of residence, or by videoconference/telephone, unless we agree otherwise. The arbitrator may award individual relief available in court.

Costs and Fees. Fees are allocated under the AAA Consumer Rules. Twined will pay AAA administrative fees and the arbitrator’s compensation except for the consumer filing fee, unless the arbitrator finds the claim frivolous under Fed. R. Civ. P. 11. Each party pays its own attorneys’ fees unless a statute or the arbitrator awards otherwise.

10.4 Class-Action Waiver. No class, consolidated, representative, or private attorney-general actions. The arbitrator may not consolidate claims or award relief for anyone not a party.

10.5 Exceptions. The following may proceed in court: (i) small-claims actions (individual only); (ii) claims for injunctive relief for IP infringement/misappropriation; (iii) disputes about the validity or enforceability of this arbitration agreement (except the Class-Action Waiver, which a court decides); and (iv) claims for public injunctive relief that cannot lawfully be waived.

10.6 Opt-Out. You may opt out of arbitration by emailing legal@twined.ai within 30 days of first accepting these Terms or creating your account, stating your name, account phone number, and that you opt out of arbitration. Opting out does not affect the rest of the Terms.

10.7 Mass Arbitration. If 25+ substantially similar Demands are brought by coordinated counsel (“Mass Filing”), the parties will confer with AAA to implement reasonable bellwether and batching procedures that (i) preserve individualized resolution, (ii) do not preclude filing individual Demands, and (iii) remain consistent with AAA Consumer Rules. Statutes of limitation and fee deadlines are tolled from the first Demand until the agreed bellwether process completes. If AAA cannot administer, the parties will select a comparable provider.

10.8 Governing Law & Venue. These Terms are governed by Delaware law and U.S. federal law, without regard to conflict rules, except that this choice of law does not deprive you of any non-waivable consumer protections of your place of residence. For disputes not subject to arbitration, exclusive venue lies in the state or federal courts of Delaware, and you consent to jurisdiction there.

10.9 Time Limit to Bring Claims. Any claim must be brought within one (1) year after it accrues, unless a longer period is required by applicable law for that claim.

10.10 Severability. If the Class-Action Waiver is found wholly unenforceable, this entire Section 10 (except 10.8) is void. Otherwise, if any part of Section 10 is unenforceable, the rest remains in effect.

10.11 Changes to This Section. Material changes to Section 10 apply prospectively only and not to disputes that arose before the effective date unless you agree in writing. You may opt out of changes to Section 10 within 30 days by emailing legal@twined.ai; if you opt out, the prior version governs.

11. Government & Law-Enforcement Requests

We may disclose information in response to valid legal process or to protect users, the public, or Twined, as described in our Privacy Policy. Where permitted, we will provide prior notice unless doing so would be unlawful or unsafe.

12. Export & Sanctions

Comply with U.S. export and sanctions laws (e.g., OFAC). You confirm you are not on a restricted list and will not use the Services for prohibited purposes.

13. App Store & Platform Terms

13.1 Apple App Store (iOS). If you obtained the app via the Apple App Store, then Apple’s Standard Licensed Application End User License Agreement (“Standard EULA”) applies to your license to use the iOS app. Twined remains responsible for the app and its content, maintenance/support, and product claims; Apple may provide a purchase-price refund (if any) for non-conformity. Apple and its subsidiaries are third-party beneficiaries of this paragraph and may enforce it against you to the extent required by Apple. If you do not upload a custom EULA in App Store Connect, Apple applies its Standard EULA by default.

13.2 Third-Party Terms. You must comply with applicable third-party agreements when using the app (e.g., wireless data plans).

14. Open Source

Open-source components are licensed under their own terms (see Settings ▸ Legal ▸ Open Source Licenses). Nothing here limits your rights under those licenses.

15. Communications & Notices

15.1 Electronic Communications. You consent to receive electronic communications (email, in-app, push, SMS). Transactional communications (security alerts, verification codes, service notices) are required for the Services.

Promotional SMS: sent only with your express consent. Message frequency varies. Reply STOP to end, HELP for help. Carrier rates may apply. You may opt out of promotional emails/SMS in settings or via provided links. You cannot opt out of transactional communications except by closing your account.

15.2 Notices to You. We may notify you by in-app message, posting, push, email to your account email, or SMS to your registered number.

15.3 Notices to Twined.

15.4 Contacts, Referrals & Invitations (Consent).
(a) Your responsibility. If you ask Twined to send invitations or referrals (e.g., by entering a phone number/email or importing contacts), you represent that (i) you have the permission to share that contact information with Twined and to initiate those messages, and (ii) the recipient is 18 or older. Do not upload or refer anyone under 18.
(b) How we send. At your instruction, Twined may send a one-time invitation/referral via SMS, email, or in-app message identifying Twined and you as the initiator. Such messages include applicable opt-out mechanisms (e.g., “Reply STOP to end”) and are rate-limited.
(c) Compliance. You and Twined will comply with anti-spam, telemarketing, and e-privacy laws applicable to the message type and recipient jurisdiction (e.g., CAN-SPAM, TCPA, CASL, PECR). Twined may decline to send or may throttle messages to prevent spam or abuse.
(d) Data handling. Non-user contact data shared for referrals is used only to deliver the invitation, manage opt-outs, prevent abuse, and comply with law, and is retained no longer than necessary for those purposes (subject to legal holds).

16. General Provisions

Entire Agreement. These Terms and referenced policies are the entire agreement.
Severability. If any provision is unenforceable, the rest remain effective (subject to 10.10).
Waiver. No waiver unless in writing.
Assignment. You may not assign these Terms; we may assign to an affiliate or as part of a merger, sale, or reorg. We will notify you if your rights are materially affected.
Force Majeure. We aren’t liable for events beyond our reasonable control (e.g., natural disasters, war, labor disputes, outages, cyberattacks, changes in law).
Headings/Interpretation. Headings are for convenience only; “including” means “including without limitation.” These Terms are not construed against the drafter.
Language. English controls.
E-Signatures. Clicking “I Agree,” creating an account, or using the Services constitutes your signature.

Survival. Sections 3–10 and 16–17 survive termination, along with any terms that by nature should survive.

17. State-Specific Notices

California. Under Cal. Civ. Code §1789.3, you may contact the Consumer Affairs Division, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834; (916) 445-1254 or (800) 952-5210.
New Jersey. Some limitations or arbitration provisions may not apply to the extent prohibited by NJ law.

18. Future Commercial & Business Terms

If Twined later offers paid features, a developer API, or business plans, those offerings will be subject to separate terms presented at the time of purchase or enrollment. Until then, Sections 2.6, 3.2, and 4.2 govern non-commercial use and prohibit automated access.

19. Beta Programs & Feedback

Participation is optional; features may be unstable and may end at any time. Feedback is licensed to us under 3.5.

20. Accessibility

If you need an accessible alternative, contact support@twined.ai.

21. Changes to These Terms

See Section 1 (material changes) and Section 10.11 (arbitration changes). We’ll update the “Last Updated” date and provide notice for material changes.

22. No Emergency Services

The Services are not a telephone service and do not connect to emergency services (e.g., 911/112/999). Do not use the Services for emergency communications or safety-critical situations. In an emergency, use a traditional telephone service.

BY USING THE SERVICES, YOU ACKNOWLEDGE YOU HAVE READ AND AGREE TO THESE TERMS.